Refund & Returns Policy

Thank you for your recent purchase. We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service here to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
P O Box 5999,
Mackay, QLD, 4740

Southern Cross Industrial Group Pty Ltd
Attn: Returns
RMA #
134-140 Diesel Drive, Paget
Mackay, Queensland 4740  Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note Goods must be returned in new unused condition

Questions

If you have any questions concerning our return policy, please contact us at: +61 (07) 4842 9800 or contact us.